Privacy Policy

The policy

This policy will explain how Glenmore International Investment Group and its related bodies corporate (together, Glenmore) collect, store, use, disclose and manage your personal information (Policy).

By providing your personal information to Glenmore, you consent to the collection, use, storage, disclosure and management of your personal information in accordance with this Policy.

In this Policy, ‘personal information’ includes any information, opinion, whether true or not, that is capable of identifying an individual.

Glenmore’s business

Glenmore’s key business activities revolves around property development, and real estate agency services.

Collecting personal information

Glenmore generally collects personal information in the following ways:

Directly, or indirectly from you (when you interact with Glenmore);
Indirectly from you, when you communicate with Glenmore by telephone, mobile, email, face to face, or through online and social media interactions;
When you participate in Glenmore’s surveys or promotions; and
When you use Glenmore’s websites

Whenever you interact with Glenmore, your personal information may be collected. The type of personal information collected will depend on the nature of your interactions.

Glenmore may collect any personal information that may be required to assist your dealings and interaction with Glenmore, including (but not limited to):

Financial information (including bank account details, credit card numbers, your income and credit standing);
Information about your preferences or requirements that are relevant to Glenmore’s products and services;
Information about your identity (including name, date of birth, gender, visa or residency status, identification documents, address, email, telephone and mobile number);
Your device type or ID, location information, IP address, browsing information and any personal information you may provide to Glenmore directly or indirectly through Glenmore’s websites and mobile applications; and
your preference of Glenmore’s products, services, facilities and lifestyle activities.

Your personal information may also be collected from third parties, such as:

Credit reporting bodies, law enforcement and government entities;
Marketing agencies, data collection and research organisations; and
Other individuals.

No obligation

You do not have to provide personal information to Glenmore. You can choose to deal with Glenmore anonymously. However, if you decide not to provide your personal information, Glenmore may not be able to provide you with products or services that are tailored to your needs.

Purpose of collecting personal information

Glenmore collects, stores, uses and discloses your personal information for the following purposes:

For security and risk management purposes;
For the general management and conduct of Glenmore’s business;
To communicate with you;
To comply with Glenmore’s legal obligations;
To do business with you;
To help manage, develop and enhance Glenmore’s services (including websites);
To investigate incidents; and
To provide and market Glenmore’s products and services.

Glenmore will not use or disclose your personal information for any purpose other than the purpose it was collected for (or a related purpose) unless Glenmore first obtains your consent to that purpose, or Glenmore is permitted to do so by law.

Disclosure of personal information

Glenmore may disclose your personal information for the purposes for which it was collected for (or a related purpose) to the following:

Other companies, service providers and individuals who assist Glenmore to perform certain functions on our behalf, such as hosting and data storage providers;
Other companies, services providers and individuals who assist Glenmore with provision of our services;
Regulatory authorities, police, government agencies or where required by law;
Related parties and entities of Glenmore; and
Social medial channels which Glenmore has a presence on (such as Facebook, Instagram, Youtube, LinkedIn and WeChat).

Where personal information is disclosed to a third party acting on behalf of Glenmore, Glenmore will request for such third parties to not use your personal information for their own purposes and to comply with this Policy and the applicable law in your state and country.

Marketing

Glenmore and its third-party service providers may send you direct marketing communications and information about Glenmore’s products, services, discounts and special promotions that may be of interest to you, including any offers or promotions based on our products and services.

When you provide Glenmore with your contact details, you consent to Glenmore and its third-party service providers to send you direct marketing messages.

Unsubscribing from marketing communications

You can unsubscribe from any, or all, of the direct marketing communications at any time by contacting Glenmore using one of the following methods:

By telephone to +61 2 9267 7456;
By email to sydney@Glenmoregroup.com; or
By post to Glenmore International, Suite 30.02, Level 30, 420 George Street, Sydney NSW 2000.

For email communications you will be able to find a link to unsubscribe, usually towards the bottom of the email.

If Glenmore are providing services to you, there may still be a requirement for certain communications to be made to you in providing these services or products as required by law.

Updating personal information

If you would like to update, access or correct your personal information that Glenmore holds, you can contact Glenmore using the methods listed above. Depending on the nature of your request, Glenmore may require further information to verify your identity or ask you to put in writing the information you need. There may be instances where access cannot be granted to your personal information (for example, legal exception or breach of confidentiality), and Glenmore will provide you with written reasons for the refusal.

Security

Glenmore may hold your personal information in electronic or hard copy format. The confidentiality and security of your personal information is important to Glenmore, and reasonable steps will be taken to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

Glenmore uses several physical, administrative, personnel and technical measures to protect your personal information. However, given the nature of the internet, there is always a risk that an unauthorised party may find ways to overcome our security measures, and it is not possible to guarantee the security of your personal information. You should also be aware that email communications are usually not encrypted and should not be considered secure. Where required by law, Glenmore will notify you and the relevant regulatory authorities of data breaches affecting your personal information.

When Glenmore no longer needs your personal information, reasonable steps will be taken to destroy it.

Third party links

Glenmore’s website and mobile applications may contain links to websites owned and operated by other parties. When you click on these links, you are leaving Glenmore’s website. Glenmore is not responsible for the privacy practices or content on such websites. You should read the privacy policies and other terms that apply to those websites as they may differ from this Policy.

Questions or complaints

If you have any questions about how Glenmore handles your personal information, or would like to make a complaint, please direct them to Glenmore using one of the communication methods identified above.

Glenmore will investigate your complaint after our investigation and contact you to advice the outcome and invite a response to the findings.

Updates to this Policy

Glenmore may update this Policy from time to time to take into consideration new laws and technology, and changes to our business operations and practices.